Technology Solutions Expert

1 month ago


St John's, Newfoundland and Labrador, Canada Canada Life Full time

Job Title: Technology Solutions Partner

Job Summary:

We are seeking a highly skilled Technology Solutions Partner to join our team at Canada Life. As a key member of our Advisor Solutions organization, you will play a critical role in empowering our business partners to grow their business by incorporating innovative technology solutions.

Key Responsibilities:

  • Provide technology training and consulting to advisors and firms to adopt new technology, grow their business with technology, maximize user efficiency, eliminate obstacles, and increase collaboration.
  • Support pilot, implementation, and evaluation of business-sponsored and project-initiated technology training.
  • Review advisor and firm technology processes and tools, and consult to offer training and solutions to grow their business.
  • Assist end-users with incorporating emerging technology and practices into their business.
  • Conduct technology training needs analysis for advisors and firms.
  • Identify and communicate best practices for technology training delivery to our head office partners.
  • Support resolution of technology-related issues and problems.

Requirements:

  • Minimum 2 years of experience delivering adult training in a wide scope of training content, including classroom or virtual instructional training.
  • Minimum 2 years of experience conducting training needs analysis and/or technology consulting.
  • Minimum 2 years of experience working in an IT environment, including virtual/remote technology support.
  • Minimum 2 years' knowledge and use of MS O365 products, Windows 10, Mac operating systems, and software, including a corporate technology infrastructure.
  • Ability to travel and work flexible hours.
  • Effective presentation, training, consulting, and needs analysis skills.
  • Experience in training delivery methods.
  • Experience or knowledge of end-user technology, including laptops, desktops, tablets, smartphones, Windows, and Mac environments.
  • Ability to perform hardware and software troubleshooting, using any PC or Mac operating system version.
  • Ability to set up and configure new laptops and end-user devices.
  • Ability to quickly learn new technologies, platforms, and systems.
  • Ability to adapt to a variety of clients with varying levels of technical knowledge.
  • Understanding of basic financial concepts in a financial sales organization.
  • Adapts well to stress and change, managing multiple frequently changing priorities in a dynamic virtual work environment, ability to work under pressure with changing priorities.
  • Demonstrates excellence in providing customer service.
  • Exercises a great deal of patience, has an open mind, and willingness to evolve in the role.


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