Senior IT Solutions Analyst

2 weeks ago

St John's, Newfoundland and Labrador, Canada 09 Irving Oil Limited Full time

As a Senior IT Solutions Analyst at 09 Irving Oil Limited, you will play a key role in ensuring that IT solutions are consistently implemented and fully supported for our business stakeholders. Your primary responsibility will be to design and implement reliable IT solutions that meet business requirements.

Key Responsibilities:

  • Leverage existing and potential relationships to facilitate solutions.
  • Provide constructive and well-thought-out feedback within the team, both horizontally and vertically within the organization.
  • Delegate work to others as appropriate.
  • Problem-solve and troubleshoot complex hardware and/or software issues in a timely manner.
  • Collaborate with stakeholders at any level, including senior leadership, to identify incident requirements, understand issues, review possible solutions, and present recommendations.
  • Identify the fit-for-purpose solution to meet requirements and drive optimal outcomes. Build project plans and implement new solutions or enhancements. Manage the lifecycle of technology solutions and may lead teams to implement them.
  • Evaluate the approach to deal with issues, either undertaking to resolve or by escalating issues with other IT team members and vendors.
  • Support less experienced Solutions Analysts by providing guidance and mentoring them.
  • Adhere to all service management best practices on an individual level.
  • Create and provide ongoing maintenance of support documentation as required.
  • Monitor, analyze, and troubleshoot most complex software applications for potential issues and keep them running reliably.
  • Support application patches, upgrades, and installation when required.
  • Communicate the value of a process-centric approach to solving problems and taking advantage of opportunities.
  • Work closely with a full range of business stakeholders to understand challenges faced that could have a portion of the solution based on technology. Research and present solutions explaining why recommendations will improve the outcome and are worth the effort to follow.
  • Engage business leadership with an interest to improving efficiencies and potentially the bottom line of their business.

Requirements:

  • Undergraduate Degree or College diploma in a related field.
  • Minimum of 5 years in an application support role.
  • Prior experience understanding and managing the lifecycle of technology solutions.

What We Offer:

  • A competitive compensation package, including an annual bonus plan, pension plan, and parking allowance.
  • A flexible benefits plan, including medical and dental benefits that are both in effect from day one.
  • Paid vacation, plus an annual option to purchase additional vacation.
  • Wellness support, with an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program.
  • An opportunity to give back to some amazing causes in our community, with a paid volunteer day, company volunteer opportunities, and a donation matching program.

Language: English

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