End User Support Specialist

3 weeks ago


Markham, Ontario, Canada EXP Full time

About the Role

We are seeking a highly skilled and experienced Tech Support Professional to join our team at EXP in Markham, ON. This is an exciting opportunity for someone who is passionate about providing top-notch support to end-users and troubleshooting complex technical issues.

Job Summary

The successful candidate will be responsible for ensuring that computer systems and applications are operating efficiently and effectively, resolving technical issues in a timely manner, and providing exceptional customer service. As a member of our support team, you will work closely with colleagues to identify and resolve technical problems, implement solutions, and provide training and guidance to end-users.

About You

  • You have a college diploma or university degree in Computer Science or a related field, or equivalent work experience (3 years)
  • A+ or ITIL certification would be beneficial
  • Extensive knowledge of advanced computer hardware, including PCs and servers
  • Experience with desktop and server operating systems
  • Strong application support experience with various Microsoft software products
  • Familiarity with diagnostic utilities and troubleshooting techniques
  • Excellent written and oral communication skills, with the ability to present complex technical information in a clear and concise manner
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

What We Offer

  • A competitive salary of $65,000 - $80,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, dental insurance, and vision care
  • A generous 40-hour on-site work week, with opportunities for overtime and professional development
  • A collaborative and dynamic work environment, with a strong emphasis on teamwork and continuous learning
  • A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace culture

About EXP

EXP is a leading provider of technology solutions, with a strong commitment to innovation, customer satisfaction, and community engagement. Our team is dedicated to delivering exceptional service and support to our clients, and we are seeking like-minded professionals to join our ranks.



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