IT Support Specialist

6 days ago


Boucherville, Quebec, Canada D-ploy Full time
Job Title: IT Support Specialist - EMEA RegionCompany Overview

D-ploy is a dynamic and innovative IT and Engineering Solutions company with a strong presence throughout the EMEA region. With operations spanning Switzerland, Germany, Czech Republic, Austria, UK, and the USA, we are committed to delivering exceptional services and solutions to our esteemed clients.

Salary Range

$60,000 - $80,000 per annum (dependent on experience)

Job Description

We are seeking an experienced and skilled IT Support Specialist to join our team in the EMEA region. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting expertise to resolve issues related to computer hardware and software, mobile devices, and other technology tools and products.

Your primary responsibilities will include:

  • Providing prompt responses to IT-related questions from end-users
  • Reliable documentation of all end-user interactions in our customer ticket system 'Service Now'
  • Create, maintain, and utilize knowledge articles
  • Provide IT onboarding trainings to new starters
  • Contribute to continuous improvement initiatives
Required Skills and Qualifications

To be successful in this role, you will need to possess:

  • Fuente English language skills, with fluent French as a requirement; additional languages are a plus
  • At least 2+ years of experience in a similar role
  • Strong problem-solving and analytical abilities
  • Excellent communication skills and customer orientation
  • Attention to detail and ability to multi-task, handling multiple stakeholders
  • Ability to prioritize and willingness to work self-sufficiently and well-organized
  • Team player and supportive personality
  • Experience in regulated IT environments is a plus (e.g., GxP)
  • All candidates must provide a Criminal record not older than 3 months
Benefits

We offer a range of benefits that make D-ploy a great place to work:

  • Broad range of activities, tasks, and projects
  • Flexible working conditions
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events


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