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IT Support Specialist

1 month ago

Boucherville, Quebec, Canada D-ploy Full time

D-ploy is a leading provider of innovative IT and Engineering Solutions with a strong presence in the EMEA region and the USA.

We are committed to delivering exceptional services and solutions to our clients, leveraging our expertise in IT and Engineering to drive business success.

We are seeking a highly skilled and motivated individual to join our team as an IT Onsite Technician.

Key Responsibilities

  • Provide technical assistance and troubleshooting for computer hardware and software, mobile devices, and other technical tools and products.
  • Offer first and second-level technical support through calls, tickets, and user interaction.
  • Respond promptly to IT-related questions from end-users.
  • Document all end-user interactions in the customer ticket system 'Service Now'.
  • Contribute to the creation and maintenance of knowledge articles.
  • Deliver IT onboarding trainings to new starters.
  • Participate in continuous improvement initiatives.

Requirements

  • Fluent English and French language skills, with additional languages being a plus.
  • At least 2 years of experience in a similar role.
  • Strong problem-solving and analytical abilities.
  • Excellent communication skills and customer orientation.
  • Attention to detail and ability to multitask, handling multiple stakeholders.
  • Ability to prioritize and willingness to work self-sufficiently and well-organized.
  • Team player and supportive personality.
  • Experience in regulated IT environments is a plus.
  • All candidates must provide a Criminal record not older than 3 months.

Benefits

  • Broad range of activities, tasks, and projects.
  • Flexible working conditions.
  • Fishing for Friends program – our referral program.
  • Further development and professional advancement.
  • Friendly and international working environment.
  • Company-sponsored events.

Are you a skilled IT professional looking for a new challenge?