Harassment Resolution Specialist

4 weeks ago


Dorval, Quebec, Canada Air Canada Full time
About Air Canada

Air Canada is a world-renowned airline, recently ranked the best in North America. As a company, we prioritize creating a safe and respectful work environment for our employees. Our Human Rights and Harassment Office (HRHO) is dedicated to preventing harassment and violence in the workplace through training, awareness, and resolution.

Job Description

We are seeking a skilled Harassment Resolution Specialist to join our team at Air Canada. In this role, you will act as the Designated Recipient, responding to notices of occurrences of harassment and violence, and guiding parties through the resolution process. Your expertise will be essential in fostering a workplace free from harassment and violence.

Key Responsibilities
  • Respond to notices of occurrences and provide guidance on the Resolution Process to parties.
  • Active participation in Negotiated Resolution with parties and stakeholders to facilitate discussions and reach a resolution.
  • Ensure prompt resolution of occurrences, including conflict.
  • Provide guidance to managers and stakeholders on issues of misconduct and other related concerns.
  • Collaborate with HRHO team members and external stakeholders to ensure workplace health and safety.
  • Act in compliance with federal legislation, including the Canada Labour Code and the Workplace Harassment and Violence Prevention Regulations.
  • Record all information relevant to a notice of occurrence in the HRHO database and collect data required by law.
  • Identify trends and systemic issues in the workplace by managing and collecting data and analytics.
  • Familiar and comfortable with the Company's applicable policies.
Requirements
  • Proficient in English and French (oral and written).
  • SUCCESSFUL COMPLETION OF A DIPLOMA OF COLLEGE STUDIES (DES) or an undergraduate degree at a Canadian university in Law, Social Sciences, Psychology, Human Resource Management, or a related field.
  • Minimum of two (2) years of experience in providing intake, complaint handling, and conflict resolution assistance.
  • Ability to work with escalated and sensitive matters.
  • Strong active listening and interviewing skills.
  • Strong plain language writing skills.
  • Ability to work autonomously and be a strong team player.
Salary and Benefits

Estimated annual salary: $85,000 - $110,000. Air Canada offers a comprehensive benefits package, including health, dental, and vision coverage, as well as a generous retirement plan. We also provide opportunities for professional development and growth within the company.

Location

This position is based in Montreal, Quebec, Canada. We offer a hybrid work arrangement, with the option to work from home or in our office.



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