Digital Quality Assurance Specialist

2 weeks ago


Dorval, Quebec, Canada Air Canada Full time
Job Description:
Air Canada is a leading airline in North America, recently ranked as the best airline in the continent. We are seeking a highly skilled Digital Quality Assurance Specialist to join our team.

As a Digital Quality Assurance Specialist at Air Canada, you will play a critical role in ensuring the quality and reliability of our digital systems. This includes release and incident response management, daily operational support tickets, and supporting cloud features that enable our development team to leverage the cloud platform to create a great and secure experience for our employees worldwide.

Your key responsibilities will include:
  • Performing detailed testing and validation of HR digital solutions, including HRIS, employee portals, and other HR-related applications.
  • Executing test cases, analyzing results, and documenting defects, ensuring they are tracked and resolved in a timely manner.
  • Collaborating with HR, HR Digital team, and other stakeholders to understand business requirements and translate them into test scenarios and plans.
  • Developing, updating, and maintaining test scripts based on business requirements and system specifications.
  • Ensuring that test scripts cover functional, non-functional, integration, and user acceptance criteria.
  • Identifying, documenting, and prioritizing defects, working closely with developers and vendors to resolve issues.
  • Tracking defect resolution progress and conducting retesting as needed to confirm fixes.
  • Supporting continuous improvement initiatives by analyzing testing processes and identifying areas for enhancement.
  • Providing feedback and recommendations to improve the quality and efficiency of HR digital solutions.
  • Preparing and maintaining detailed documentation of testing activities, results, and issues.
  • Generating reports and dashboards that provide insights into QA progress, defect trends, and overall system quality.
  • Assisting in user acceptance testing (UAT) by providing guidance and support to HR teams during testing phases.
  • Working closely with the HR Digital QA Manager, developers, and other stakeholders to align QA activities with project timelines and deliverables.
  • Participating in cross-functional meetings to provide QA insights and contribute to the planning and execution of HR digital projects.
  • Ensuring that all testing activities comply with organizational standards, QA guidelines, and industry best practices.
  • Staying updated on HR technology trends and QA methodologies to continuously enhance personal expertise and effectiveness in the role.

Requirements:
  • 2-4 years of experience in quality assurance, testing, or a related field, preferably within HR or digital systems.
  • Proficiency in QA tools and methodologies, including test case management and defect tracking systems.
  • Basic understanding of software development lifecycle (SDLC) and testing phases.
  • Experience with automated testing tools is a plus.
  • Strong analytical and problem-solving abilities, with an eye for detail.
  • Ability to interpret complex requirements and translate them into effective test scenarios.
  • Excellent verbal and written communication skills, with the ability to document and explain technical issues clearly.
  • Ability to work effectively in a team environment and collaborate with various stakeholders.
  • Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines.
  • A proactive approach to problem-solving and continuous improvement.
  • Willingness to learn and adapt in a dynamic, fast-paced environment.
Estimated Salary: $85,000 - $110,000 per year, depending on experience and qualifications.

Air Canada is an equal opportunity employer and welcomes applications from all qualified candidates. We thank all candidates for their interest, but only those selected to continue in the process will be contacted.

About Air Canada:
Air Canada is a leading airline in North America, committed to providing exceptional customer service and a safe, reliable, and enjoyable travel experience. We are dedicated to building a diverse and inclusive workforce, reflecting the diversity of our customers and communities.

How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you

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