Operations Manager

3 days ago

Richmond Hill, Ontario, Canada The Brick Full time
{"Responsibilities": "Key Responsibilities
  • Review daily reporting and communicate to stores
  • Communicate with stores not performing to minimum standards to drive consistency and performance
  • Support operational improvements in store through training and leadership
  • Support stores or bookkeepers with any balancing issues, or expense statement issues as required
  • Support stores with any procedural questions as they arise
  • Support the Franchise Regional managers by providing answers to Operational or Merchandising questions
  • Unlink Franchise IST from incoming POs as required
  • Action Franchise IST report weekly to ensure stock ordered hasn't been unfilled by corporate stores
  • Pull Whirlpool invoices from True Commerce weekly and post to stores in ARUTI
  • Review Franchise zero cost report monthly and post as required in ARUTI
  • Review MKS MCR report for MCR not properly keyed
  • Send King and State monthly sales by location and MKS MCRs to owners and bookkeepers
  • Review TGW events from previous month and reclass to stores or other departments
  • Review and post submitted furniture repairs, commission adjustments, corrections etc. to the folder on the franchise drive
  • Post the Franchise purchases, returns, credits, repairs, and Whirlpool purchases by location to the YTD worksheet and distribute to the regional team for review.
  • Responsible for operations roll outs and consistency amongst locations
  • Work with Sales Audit and balancing to investigate discrepancies in stores with refunds or other questionable transactions as required
  • Communicate all DSU nationally
  • Partake and travel to assist in new store openings, store visits etc
  • Attends Corporate Operations Conference calls weekly
  • Complete all return/damage credits for each region
  • Attend Each regional team conference call weekly
  • Assists stores under achieving in Audit scores", "Qualifications": "Requirements
    • Minimum high school diploma
    • 2-3 years leadership experience
    • Proven track record in operations and customer service
    • Full understanding of customer accounts and daily balancing
    • High level of producing results through follow up and accountability
    • The desire to promote an extreme level of excellence, pride, and store detail
    • Desire to motivate and lead store owners and management teams
    • Ability to develop staff through coaching, mentoring, and training
    • Excellent time management skills and work ethic
    • Capability to work under pressure and handle multiple tasks
    • Proven ability to manage a wide variety of assignments at once and manage competing deadlines
    • Clearly communicate the company policies, direction, and expectations
    • Willingness to travel
    ", "Why The Brick": "Why Join The Brick?
    • A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
    • Competitive remuneration package that will commensurate with experience
    • Career progression potential with plenty of access to ongoing personal and professional development
    • Employee discounts
    • A dynamic environment to showcase your leadership talents.
    ", "lang_code": "en-US"}

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