Warranty Claims Specialist

4 weeks ago


Richmond, British Columbia, Canada Mercedes-Benz Richmond Full time

Mercedes-Benz Richmond is seeking a skilled Warranty Administrator to join their team.

Key Responsibilities:

• Assess and prioritize warranty claims, ensuring timely and accurate processing.

• Maintain warranty control and rectify schedules for the accounting department.

• Ensure warranty return parts are properly tagged, shelved, and secured.

• Sort and ship warranty parts returns when necessary, and report payment discrepancies to the Service Manager.

• Inform staff of warranty procedure changes and maintain files.

Requirements:

• Post-secondary diploma/degree in any discipline or equivalent experience.

• A minimum of 2 years' warranty experience.

• Basic knowledge of or the ability to understand the mechanics of a vehicle.

• Excellent interpersonal, presentation, and relationship building skills.

• Strong organizational and prioritization skills with the ability to multitask.

• Strong attention to detail.

• Excellent written and oral communication skills.

• Desire to exceed customer expectations.



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