Warranty Claims Specialist
3 weeks ago
Mercedes-Benz Richmond is seeking a skilled Warranty Claims Specialist to join their team.
Key Responsibilities:
Assess and prioritize warranty claims, ensuring timely and accurate processing.
Maintain warranty control and rectify schedules for the accounting department.
Ensure warranty return parts are properly tagged, shelved, and secured.
Sort and ship warranty parts returns when necessary, and report payment discrepancies to the Service Manager.
Requirements:
Post-secondary diploma/degree in any discipline or equivalent experience.
A minimum of 2 years' warranty experience.
Basic knowledge of or the ability to understand the mechanics of a vehicle.
Excellent interpersonal, presentation, and relationship building skills.
Strong organizational and prioritization skills with the ability to multitask.
Strong attention to detail.
Excellent written and oral communication skills.
Desire to exceed customer expectations.
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