Cruise Tour Ambassador

1 week ago

Toronto, Ontario, Canada Hornblower Cruises and Events Full time

About the Opportunity:

The successful Cruise Tour Guide is a friendly, upbeat, and customer-focused individual who provides excellent service to guests from all over the world. They take guests on a journey around the Toronto Harbour, sharing historical fun facts and creating an amazing experience for all guests on board.

Crew Benefits:

  • Competitive Wage
  • Retention Bonus - up to $
  • Complimentary Cruise Tickets & Uniforms
  • Complimentary Crew Meals
  • Crew Recognition Awards
  • Crew Referral Program - up to $ per referral
  • Crew Events
  • Paid Training

Essential Duties & Responsibilities:

  • Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT Service System.
  • Learn the historical information for the narration and prepare your own "verbalization" of the 60-minute tour of Toronto Harbor; Narrators are provided with all the necessary historical information and on-site training.
  • Address guests by name and recognize their special occasions.
  • Deliver an engaging and informative tour on the vessel, using a wireless mic, in front of the passengers.
  • Provide information to guests, including products offered, cruise route, and Toronto history.
  • Greet and interact with passengers in a friendly, courteous manner; playing the role of "congenial host," greeting guests with a smile, and bidding them farewell at the end of the cruise.
  • Receive passengers and inform them about boarding procedures.
  • Assist with line management, scanning tickets and greeting guests upon boarding.
  • Provide directions to points of interest in the area, such as historical sites, restaurants, tourist attractions, transportation etc.
  • Explain products or services and prices, and answer questions from customers.
  • Communicating with the onboard Food and Beverage and Marine teams to ensure a smooth and efficient guest experience and cruising schedule.
  • Take part in safety drills and work in cooperation with the captain and crew of the vessel.
  • Communicate clearly with other departments and personnel.
  • Additional job duties assigned.

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