Cruise Tour Host
4 weeks ago
About the Opportunity:
The successful Cruise Tour Guide is a friendly and upbeat individual who provides excellent customer service and enjoys interacting with people from all over the world. They take guests on a journey around the Toronto Harbour, sharing historical fun facts and contributing to creating an amazing experience for all guests on board.
Crew Benefits:
- Competitive Wage
- Retention Bonus - up to $
- Complimentary Cruise Tickets & Uniforms
- Complimentary Crew Meals
- Crew Recognition Awards
- Crew Referral Program - up to $ per referral
- Crew Events
- Paid Training
Essential Duties & Responsibilities:
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT Service System.
- Learn the historical information for the narration and prepare your own "verbalization" of the 60-minute tour of Toronto Harbor; Narrators are provided with all the necessary historical information and on-site training.
- Address guests by name and recognize their special occasions.
- Deliver an engaging and informative tour on the vessel, using a wireless mic, in front of the passengers.
- Provide information to guests, including products offered, cruise route, and Toronto history.
- Greet and interact with passengers in a friendly, courteous manner; playing the role of "congenial host," greeting guests with a smile, and bidding them farewell at the end of the cruise.
- Receive passengers and inform them about boarding procedures.
- Assist with line management, scanning tickets and greeting guests upon boarding.
- Provide directions to points of interest in the area, such as historical sites, restaurants, tourist attractions, transportation etc.
- Explain products or services and prices, and answer questions from customers.
- Communicating with the onboard Food and Beverage and Marine teams to ensure a smooth and efficient guest experience and cruising schedule.
- Take part in safety drills and work in cooperation with the captain and crew of the vessel.
- Communicate clearly with other departments and personnel.
- Additional job duties assigned.
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