Digital Client Relationship Manager

5 days ago


Old Toronto, Canada RBC Full time

We are seeking a highly skilled Digital Client Relationship Manager to join our team at RBC Investor Services. This exciting opportunity will allow you to support RBC's Strategic Partner clients from a digital adoption and execution perspective, building strong relationships across various groups that support our clients.

Key Responsibilities
  • Support Clients Through Execution-Oriented Service Delivery: You will be responsible for delivering high-quality service to our clients, ensuring their needs are met and exceeded.
  • Conduct Gap Assessments: Identify client-specific opportunities to improve and drive digital adoption, analyzing data to inform business decisions.
  • Lead Client Discussions: Collaborate with clients on operating model change/design and execution discussions, planning, and coordination.
  • Develop Annual Product Roadmap Presentations: Coordinate agendas, materials, and participants for quarterly service reviews and client meetings.
  • Provide Support for Quarterly Service Reviews: Participate in the preparation and execution of quarterly service reviews, including scorecards and KPI data.

Requirements

  • 7+ years of experience within Asset Servicing or Asset Management
  • Experience with creating and executing digital adoption strategies
  • Bilingualism (English and French) required
  • Experience with operations such as Trade and Cash Processing, Fund Administration, Middle Office, and Transfer Agency
  • Data analytics experience
  • Bachelor's degree in finance or business
  • Advanced MS Excel, PowerPoint, and Word skills
  • Exceptional written and verbal communication abilities

What We Offer

  • Competitive salary range: $85,000 - $120,000 per year
  • Excellent exposure to communicate with various business partners and stakeholders
  • Opportunity to obtain hands-on experience throughout your role
  • Working with an exciting, close-knit, supportive & dynamic group
  • Opportunity to collaborate with other business segments within the bank
  • Comprehensive Total Rewards Program including bonuses and flexible benefits

About Us

RBC Investor Services is committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to enhance the well-being of our clients and communities through our passion and drive.



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