Current jobs related to Customer Experience Leader - Mississauga, Ontario - Indigo Books & Music
-
Customer Experience Leader
3 weeks ago
Mississauga, Ontario, Canada Indigo Books & Music Inc. Full timeJob Title: Customer Experience LeaderWe are seeking a highly motivated and experienced Customer Experience Leader to join our team at Indigo Books & Music Inc. As a Customer Experience Leader, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key Responsibilities:Coach and provide...
-
Customer Experience Leader
3 weeks ago
Mississauga, Ontario, Canada Indigo Books & Music Inc. Full timeJob Title: Customer Experience LeaderWe are seeking a highly motivated and experienced Customer Experience Leader to join our team at Indigo Books & Music Inc. As a Customer Experience Leader, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key Responsibilities:Coach and provide...
-
Customer Experience Leader
2 weeks ago
Mississauga, Ontario, Canada Indigo Books & Music Inc. Full timeJob Title: Customer Experience LeaderWe are seeking a highly motivated and experienced Customer Experience Leader to join our team at Indigo Books & Music Inc. This is a full-time position that will play a key role in leading the execution of work that contributes to the customer experience and omni sales results.Key Responsibilities:Coach and provide...
-
Dining Experience Leader
2 weeks ago
Mississauga, Ontario, Canada beBee Professionals Full time $45,000 - $60,000beBee Professionals is seeking a Dining Experience Leader to join our team in Mississauga. The successful candidate will be responsible for ensuring a high level of customer satisfaction and a positive dining experience.Key Responsibilities:Lead a team of restaurant staff to deliver exceptional customer service.Develop and implement strategies to improve...
-
Floor Manager
2 months ago
Mississauga, Ontario, Canada H&M Group Full timeJob SummaryThe Floor Manager is a key role within the H&M Group, responsible for delivering exceptional customer experiences and driving sales growth in their assigned department. As a leader, you will be responsible for the performance of your team, ensuring they provide top-notch service to customers while meeting sales targets.Key ResponsibilitiesCustomer...
-
Floor Manager
2 months ago
Mississauga, Ontario, Canada H&M Group Full timeJob SummaryThe Floor Manager is a key role within the H&M Group, responsible for delivering exceptional customer experiences and driving sales growth in their assigned department. As a leader, you will be responsible for the performance of your team, ensuring they provide top-notch service to customers while meeting sales targets.Key ResponsibilitiesCustomer...
-
Customer Experience Director
3 weeks ago
Mississauga, Ontario, Canada Indigo Books & Music Full timeJob Title: Customer Operations LeaderIndigo Books & Music is seeking a highly skilled Customer Operations Leader to join our team. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key Responsibilities:Coach and provide feedback to Customer...
-
Customer Experience Director
3 weeks ago
Mississauga, Ontario, Canada Indigo Books & Music Full timeJob Title: Customer Operations LeaderIndigo Books & Music is seeking a highly skilled Customer Operations Leader to join our team. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key Responsibilities:Coach and provide feedback to Customer...
-
Customer Experience Director
2 weeks ago
Mississauga, Ontario, Canada Indigo Books & Music Full timeJob DescriptionThe Customer Operations Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions, and programs to our...
-
Customer Experience Manager
2 weeks ago
Mississauga, Ontario, Canada GardaWorld Full timeAre you passionate about delivering exceptional customer service? Do you have a strong background in leadership and team management? GardaWorld is seeking a Customer Experience Manager to join our team.This key leadership role involves overseeing the facilitation of passengers, addressing customer concerns, and collaborating with internal and external...
-
Customer Experience Manager
4 weeks ago
Mississauga, Ontario, Canada Indigo Books & Music Inc. Full timeJob DescriptionIndigo Books & Music Inc. is seeking a highly skilled Customer Operations Leader – Store Experience to join our team. As a key member of our store operations team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key Responsibilities:Coach and provide feedback to...
-
Customer Experience Manager
4 weeks ago
Mississauga, Ontario, Canada Indigo Books & Music Inc. Full timeJob DescriptionIndigo Books & Music Inc. is seeking a highly skilled Customer Operations Leader – Store Experience to join our team. As a key member of our store operations team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key Responsibilities:Coach and provide feedback to...
-
Customer Experience Director
2 months ago
Mississauga, Ontario, Canada UNIQLO Full timeAbout UNIQLOUNIQLO is a global apparel retailer dedicated to offering high-quality, affordable clothing that embodies our corporate philosophy: Changing clothes. Changing conventional wisdom. Change the world.We are committed to providing our employees with training, performance-based increases, and unlimited growth opportunities. If you are an ambitious,...
-
Customer Experience Director
2 months ago
Mississauga, Ontario, Canada UNIQLO Full timeAbout UNIQLOUNIQLO is a global apparel retailer dedicated to offering high-quality, affordable clothing that embodies our corporate philosophy: Changing clothes. Changing conventional wisdom. Change the world.We are committed to providing our employees with training, performance-based increases, and unlimited growth opportunities. If you are an ambitious,...
-
Department Head
2 months ago
Mississauga, Ontario, Canada H&M Group Full timeJob SummaryThe Floor Manager will be responsible for leading a team of Sales Advisors to deliver exceptional customer service and drive sales performance in a department store setting. This role requires a strong leader who can analyze sales data, develop strategies to maximize sales, and oversee store operations.Key ResponsibilitiesLead a team of Sales...
-
Department Head
2 months ago
Mississauga, Ontario, Canada H&M Group Full timeJob SummaryThe Floor Manager will be responsible for leading a team of Sales Advisors to deliver exceptional customer service and drive sales performance in a department store setting. This role requires a strong leader who can analyze sales data, develop strategies to maximize sales, and oversee store operations.Key ResponsibilitiesLead a team of Sales...
-
Customer Service Team Leader
3 months ago
Mississauga, Ontario, Canada Victorem Group Full timePosition OverviewAs a Customer Service Team Leader at Victorem Group, you will play a pivotal role in overseeing the customer service operations, ensuring exceptional service delivery and team performance.QualificationsEducation: College/CEGEPExperience: 7 months to less than 1 yearKey ResponsibilitiesCoordinate activities with various departments to enhance...
-
Customer Service Team Leader
1 month ago
Mississauga, Ontario, Canada Victorem Group Full timePosition OverviewAs a Customer Service Team Leader at Victorem Group, you will play a pivotal role in overseeing the customer service operations, ensuring exceptional service delivery and team performance.QualificationsEducation: College/CEGEPExperience: 7 months to less than 1 yearKey ResponsibilitiesCoordinate activities with various departments to enhance...
-
Customer Experience Specialist
2 months ago
Mississauga, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a Customer Experience Analyst to enhance customer satisfaction. Key responsibilities include analyzing customer feedback, developing strategies to improve customer experience, and creating customer surveys. The ideal candidate should have a Bachelor's degree in Business Administration, Marketing, or a related field, and...
-
Customer Experience Specialist
2 months ago
Mississauga, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a Customer Experience Analyst to enhance customer satisfaction. Key responsibilities include analyzing customer feedback, developing strategies to improve customer experience, and creating customer surveys. The ideal candidate should have a Bachelor's degree in Business Administration, Marketing, or a related field, and...
Customer Experience Leader
2 months ago
The Customer Operations Leader – Store Experience is a key role within Indigo Books & Music, responsible for leading the execution of work that contributes to the customer experience and omni sales results.
Key Responsibilities:- Customer Service: Coach and provide feedback to Customer Experience Representatives (CERs) on providing excellent customer service and to suggest and sell Indigo's products, promotions, and programs.
- Store Operations: Lead execution of activities to support strategic priorities, sales goals, and profitability targets.
- Customer Advocacy: Act as an advocate for the customer by placing them at the forefront of all decision-making processes.
- Problem-Solving: Proactively identify and anticipate customer expectations and needs, consistently identify areas for improvement, diagnose issues, and work to resolve them.
- Technology Adoption: Embrace and champion technology that creates high tech and high touch solutions for Indigo's customers.
- Experiential Marketing: Support execution of experiential, marketing, and community elements of customer experience, including social media, national and store-level author and kids events, store-level customer initiatives, and Indigo Love of Reading drives.
- Payment Experience: Lead execution of payment experience, including maintenance of cash office and payment desk.
- Store Management: Open and close store as well as responsibility for managing sales floor.
- Health and Safety: Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority.
- Experience: 1-2 years of experience in a customer service, merchandising, or operations role.
- Leadership: Demonstrated commitment to creating an exceptional employee and customer experience, experience leading others.
- Knowledge: Knowledge of provincial health and safety standards.
- Business Acumen: Ability to exercise good business acumen and systemic thinking that supports meaningful decisions.
- Communication: Ability to prioritize, plan, and execute while being agile, ability to be mobile on the sales floor for extended periods of time.
- Availability: Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Physical Demands: Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
- Language: Bilingualism (French/English) is required for all positions in Québec.
