Floor Manager

5 days ago

Mississauga, Ontario, Canada H&M Group Full time

Job Summary

The Floor Manager is a key role within the H&M Group, responsible for delivering exceptional customer experiences and driving sales growth in their assigned department. As a leader, you will be responsible for the performance of your team, ensuring they provide top-notch service to customers while meeting sales targets.

Key Responsibilities

  • Customer Service and Sales: Provide exceptional customer service, offering styling advice, product knowledge, and a personalized shopping experience.
  • Sales Performance: Analyze sales data and work with the store manager to maximize sales performance in your department.
  • Team Leadership: Lead a team of sales advisors to achieve excellent standards of service, ensuring they are well-trained and motivated.
  • Recruitment and Training: Support the recruitment process, ensuring new starters are properly introduced and trained.
  • Talent Development: Identify future talents and develop plans to support their progression within the company.
  • Store Operations: Oversee store operations, ensuring a seamless customer experience.
  • Brand Ambassador: Represent the COS brand, providing the best possible experience for customers.

Requirements

  • Management Experience: Minimum 1-year management experience within a retail environment.
  • Communication Skills: Excellent communication skills, with the ability to lead, train, and develop a team.
  • Customer Focus: Customer-focused, with a passion for delivering exceptional customer experiences.
  • Self-Motivation: Self-motivated and positive, with a proactive approach to problem-solving.
  • Adaptability: Adaptable, with the ability to adjust to changing circumstances and customer needs.
  • Commercial Awareness: Excellent commercial awareness, with a passion for fashion and retail.

Benefits

  • Staff Discount: 25% staff discount on all H&M Group brands in stores and online.
  • Clothing Allowance: Clothing allowance for employees.
  • Medical and Dental Coverage: Medical, vision, and dental coverage for employees.
  • Employee Assistance Program: Employee assistance program for employees.
  • Vacation and Holiday Pay: Vacation, wellness, holiday, and parental pay for employees.
  • Health and Dependent Care FSA: Health and dependent care FSA for employees.

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