Customer Experience Director

2 months ago

Mississauga, Ontario, Canada UNIQLO Full time

About UNIQLO

UNIQLO is a global apparel retailer dedicated to offering high-quality, affordable clothing that embodies our corporate philosophy: Changing clothes. Changing conventional wisdom. Change the world.

We are committed to providing our employees with training, performance-based increases, and unlimited growth opportunities. If you are an ambitious, driven individual with a passion for leadership and customer service, then you belong at UNIQLO.

UNIQLO Manager Candidate (UMC)

The UNIQLO Management Candidate (UMC) program is designed for individuals who can fast-track their careers and accumulate skills and experience to become our global business leaders. You will join an intensive classroom and on-the-job training program to develop your leadership, problem-solving skills, business, and analytical thinking.

This is your chance to make a real impact by working alongside different groups of talents while growing a global brand renowned for its high-quality, innovative, and affordable clothing.

Key Responsibilities:

  • Customer Service Excellence: Ensure high standards of customer service in the store to maintain and reflect UNIQLO's values, mission, and vision.
  • Leadership and Team Management: Lead and motivate staff, oversee team performance, provide training, and foster a collaborative work environment.
  • Store Operations: Manage store operations, including inventory management, sales tracking, and store presentation, to optimize performance and efficiency.
  • Business Development: Develop and implement strategies to meet sales and improve store metrics.
  • Store Standards: Maintain store standards, including overall safety and cleanliness, to ensure compliance with company policies and uphold visual merchandising standards.
  • Sustainability and Innovation: Embrace and promote UNIQLO's commitment to sustainability, innovation, and Lifewear philosophy.

Desired Skills and Experience:

  • Leadership Skills: Ability to lead and motivate a team, fostering a positive work environment and driving performance.
  • Customer Service Excellence: Strong focus on providing outstanding customer experiences and addressing their needs.
  • Operational Improvement: Open and analytical mindset to drive innovative processes, while being able to think on your feet and problem-solve.
  • Communication Skills: Effective communication to interact with staff, customers, and upper management.
  • Adaptability: Capacity to thrive in a dynamic and fast-paced retail environment, handling challenges with flexibility.
  • Flexibility: Ability to work a flexible schedule to meet the needs of the business/store, which includes evenings and weekends.
  • Relocation: Flexibility to relocate to various locations within Canada over the course of your career.

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