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Customer Service Team Leader

3 months ago

Mississauga, Ontario, Canada Victorem Group Full time
Position Overview

As a Customer Service Team Leader at Victorem Group, you will play a pivotal role in overseeing the customer service operations, ensuring exceptional service delivery and team performance.

Qualifications
  • Education: College/CEGEP
  • Experience: 7 months to less than 1 year
Key Responsibilities
  • Coordinate activities with various departments to enhance service efficiency.
  • Establish work schedules and operational procedures for the team.
  • Examine and verify the accuracy of completed tasks.
  • Identify training needs for team members to ensure skill development.
  • Resolve workplace challenges, offering technical guidance and recommending improvements to boost productivity and service quality.
  • Conduct training for staff on job responsibilities, safety protocols, and company guidelines.
  • Ensure the smooth operation of computer systems and equipment, arranging for necessary repairs to maintain service continuity.
Work Environment
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week