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Campus Technology Specialist
2 months ago
We are seeking a highly skilled and experienced Campus Technology Analyst to join our team at Foundations for the Future Charter Academy. The successful candidate will be responsible for providing technical support and assistance to our staff and students across nine campuses.
Key Responsibilities- Provide on-site technology support to staff and students, ensuring seamless integration of technology systems and services.
- Install, configure, maintain, and troubleshoot campus hardware, including laptops, desktops, tablets, printers, and interactive displays.
- Update and upgrade software and hardware as needed, ensuring compliance with security and privacy policies and standards.
- Maintain and monitor campus supporting infrastructure, including paging, phones, printing, IP Cameras, and audio-visual systems.
- Provide technical support for administrative and educational processes/functions with technology components, including classroom instruction, student assessments, inclusive learning, mobile and fixed computer labs.
- Assist staff and students in the effective and appropriate evaluation, adoption, and use of educational technology-related devices and systems.
- Collaborate with the central IT team and other campus staff to coordinate campus technology needs and requests, ensuring optimal performance and functionality of campus technology.
- Document and update technology support activities, processes, and procedures, and maintain documentation and records of the campus technology systems and services using established incident management and service request systems.
- Technical diploma in computer-related area at a recognized institution or equivalent experience.
- 3-5 years of directly applicable experience or equivalent.
- A combination of education and experience will be considered, i.e., a diploma in a related field from a technical institution plus years of experience.
- Preference will be given to candidates who have previously been employed in a K-12 setting and can display an understanding of the specific challenges working in this environment.
- Demonstrable working knowledge of TCP/IP, LAN/WAN/Ethernet, switching, wireless solutions, VOIP.
- End-user device configuration and troubleshooting, including device imaging, MDM management, device.
- Classroom Audio-Visual technologies.
- Windows 11 imaging and deployment.
- Packaging and deployment of software to company portal using Intune for Education.
- Experience and familiarity with K-12 technologies and solutions: Google Workspace for Education, Office 365 for Education, Azure Active Directory, Exchange, Intune, and related cloud services in Microsoft environment.
- General understanding of ITIL best practices, including incident management, problem management, service request fulfillment, and change management.
- Understanding of Defense-in-Depth or similar layered security frameworks, and the importance of cyber-security in a K-12 setting.
- Demonstrated comprehension of the role of technology in educational institutions.
- Effective interpersonal communication skills to support a wide range of clients.
- Demonstrated ability to apply sound problem-solving processes and troubleshooting systems.
- Demonstrated ability to work and learn both as a member of a team and independently with minimal supervision.
- Flexibility to manage changing workflows and time effectively.
- Aptitude for innovation and continuous improvement.
- High levels of service-oriented performance, integrity, and professionalism.
