Customer Service Analyst

2 weeks ago

Unionville ON, Canada Jonas Club Software Full time
Job Description

Customer Support Analyst

Jonas Software – Club Division

We are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus. The successful candidate will be an integral part of the Support Team in a high growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base.

The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems. We offer excellent career growth opportunities, benefits package, and a great business casual working environment.

JOB RESPONSIBILITIES:

Use your skillsets to troubleshoot Client Issues in a timely manner

Listen and serve as primary Support liaison between Clients and Jonas

Keep Clients informed of progression with issues and provide follow up as necessary through written or verbal communications.

Collaborate with other departments or offices as necessary to expedite resolutions

Promote and maintain a high quality, professional, service-oriented company image among clients

Assist with testing of the Club product

JOB QUALIFICATIONS:

Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries

Requires 2 - 3 years of customer service

Customer service experience preferably in the software industry

Must be able to multi-task in a fast-paced environment and set priorities within time constraints

Courteous and professional phone manner, demeanor and attitude are essential

Proven ability to meet deadlines

Excellent organizational, time management, punctuality and customer service skills

Must be able to work independently as well as coordinate efforts with other team members

Detail oriented with an ability to prioritize task

Good team player, yet willing to take personal responsibility for resolution of issues

Strong PC and system navigation skills, specifically in a Windows-based environment

Excellent, effective and clear verbal and written communication skills and interpersonal skills required

Must be willing to work shift that could start anywhere from 8 AM EST up until 8 PM EST

High School Diploma/Some college preferred/college degree

Accounting Degree and/or experience is an asset

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