Application Consultant

1 month ago


Nova Scotia, Canada N. Harris Computer Corporation - USA Full time

About the Role:

We are seeking a highly skilled Application Consultant to join our team at N. Harris Computer Corporation - USA. As an Application Consultant, you will be responsible for implementing and supporting our software solutions for utility, local government, school districts, public safety, and healthcare clients.

Key Responsibilities:

  • Perform implementation tasks, training, consulting, and other implementation and/or support services for implementation customers on the inHANCE product line.
  • Interpret requirements and define necessary system setups.
  • Respond to incoming implementation support calls and resolve issues accordingly.
  • Develop a close working relationship with Project Coordinators and primary contacts at each client site to ensure that the site is prepared for implementation and training activities.
  • Project coordination and management could be required on individual project basis.
  • Develop good working relationship with staff in Professional Services, Customer Support and Development in order to trouble-shoot technical and functional questions that may arise during the implementation process.
  • Provide feedback to the Project Coordinator, Management, and other team members to help improve the product or aid in the overall implementation process.
  • Maximize and maintain current knowledge and awareness of Harris software applications and related technologies.
  • Coordinate the retrieval of source data and review to ensure we have the required data for conversion.
  • Cleanse and integrate data and coordinate any conversion assistance needed from Development.
  • Test all data conversions and review newly converted data with client to ensure accuracy of the conversion.
  • Database skills and the ability to perform queries in SQL is an asset.
  • Documentation and communication of work tasks is a critical part of this position.
  • Updating internal tracking systems and time entry.
  • Position will require to provide customer support as needed.
  • Other duties may be assigned as needed to meet changing Business Needs.
  • Position will require some travel, up to 50%.

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