Application Consultant
1 month ago
About the Role:
We are seeking a highly skilled Application Consultant to join our team at N. Harris Computer Corporation - USA. As an Application Consultant, you will be responsible for implementing and supporting our software solutions for utility, local government, school districts, public safety, and healthcare clients.
Key Responsibilities:
- Perform implementation tasks, training, consulting, and other implementation and/or support services for implementation customers on the inHANCE product line.
- Interpret requirements and define necessary system setups.
- Respond to incoming implementation support calls and resolve issues accordingly.
- Develop a close working relationship with Project Coordinators and primary contacts at each client site to ensure that the site is prepared for implementation and training activities.
- Project coordination and management could be required on individual project basis.
- Develop good working relationship with staff in Professional Services, Customer Support and Development in order to trouble-shoot technical and functional questions that may arise during the implementation process.
- Provide feedback to the Project Coordinator, Management, and other team members to help improve the product or aid in the overall implementation process.
- Maximize and maintain current knowledge and awareness of Harris software applications and related technologies.
- Coordinate the retrieval of source data and review to ensure we have the required data for conversion.
- Cleanse and integrate data and coordinate any conversion assistance needed from Development.
- Test all data conversions and review newly converted data with client to ensure accuracy of the conversion.
- Database skills and the ability to perform queries in SQL is an asset.
- Documentation and communication of work tasks is a critical part of this position.
- Updating internal tracking systems and time entry.
- Position will require to provide customer support as needed.
- Other duties may be assigned as needed to meet changing Business Needs.
- Position will require some travel, up to 50%.
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