IT Service Desk Lead Specialist
1 month ago
Job Summary:
The IT Service Desk Lead Analyst is responsible for managing the day-to-day operations of the service desk team, ensuring timely resolution of tickets, tracking service metrics, and leading professionals responsible for delivering IT services to clients.
Key Responsibilities:
- Manage service desk team day-to-day operations
- Ensure timely resolution of tickets
- Track service metrics
- Lead professionals responsible for delivering IT services
Requirements:
To be successful in this role, you will need to have excellent leadership and communication skills, as well as the ability to work in a fast-paced environment.
About Serco:
Serco is a leading provider of IT services, and we are committed to delivering high-quality services to our clients.
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