IT Service Desk Lead Specialist

1 month ago


Richmond Hill, Ontario, Canada Serco Full time
Job Title: IT Service Desk Lead Analyst

Job Summary:

The IT Service Desk Lead Analyst is responsible for managing the day-to-day operations of the service desk team, ensuring timely resolution of tickets, tracking service metrics, and leading professionals responsible for delivering IT services to clients.

Key Responsibilities:

  • Manage service desk team day-to-day operations
  • Ensure timely resolution of tickets
  • Track service metrics
  • Lead professionals responsible for delivering IT services

Requirements:

To be successful in this role, you will need to have excellent leadership and communication skills, as well as the ability to work in a fast-paced environment.

About Serco:

Serco is a leading provider of IT services, and we are committed to delivering high-quality services to our clients.



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