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Customer Service Representative

1 month ago

Calgary, Alberta, Canada Alberta Ltd. Full time

We are seeking an experienced Customer Service Representative to join our team at Alberta Ltd. in a full-time, permanent role.

The successful candidate will provide exceptional customer service and support to clients and the public, ensuring a positive experience through effective communication, problem-solving, and attention to detail.

Key Responsibilities:

  • Greet clients and direct them to relevant contacts or service areas
  • Provide information to clients and the public, both in person and over the phone
  • Process client inquiries and respond to their needs in a timely manner
  • Schedule and confirm appointments with clients
  • Prepare and send invoices to clients
  • Receive and process payments from clients
  • Perform administrative tasks such as filing, sorting, and distributing mail
  • Answer telephones and relay messages to relevant staff members
  • Calculate billing charges accurately and efficiently
  • Enter data into computer systems for record-keeping purposes

Requirements:

  • Secondary (high) school graduation certificate is required
  • Experience in a similar role is an asset, but not necessary
  • Familiarity with basic office software and equipment

What We Offer:

  • A competitive salary of $42,000 per year, commensurate with experience
  • Opportunities for growth and development within the company
  • A supportive and collaborative work environment
  • Benefits package including health insurance, paid time off, and retirement savings plan

About Us:

Alberta Ltd. is a dynamic organization committed to providing exceptional customer service and support to our clients. We value teamwork, innovation, and continuous improvement, and we are looking for like-minded individuals to join our team.