Hotel Front Desk Supervisor
4 weeks ago
We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Hôtel Château Cartier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.
Job Summary:- Co-ordinate activities with other work units or departments to ensure efficient hotel operations.
- Establish work schedules and procedures to maintain high standards of service.
- Perform same duties as workers supervised, including handling guest complaints and resolving issues.
- Prepare and submit reports to management on guest feedback and operational performance.
- Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
- Assist clients/guests with special needs and provide personalized service.
- Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
- Hire and train staff in job duties, safety procedures, and company policies.
- Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
- 5-10 years of experience in a supervisory role in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and maintain a high level of professionalism.
- Strong problem-solving and analytical skills.
- Knowledge of MS Office and hotel management systems.
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Free parking and on-site amenities.
- Learning and training opportunities paid by the employer.
- We provide physical accessibility accommodations and offer mentorship, coaching, and networking opportunities for persons with disabilities.
- We participate in government and community programs that support newcomers and refugees.
- We assist with immediate settlement needs and provide diversity and cross-cultural training to create a welcoming work environment.
- We offer on-the-job training and mentorship opportunities for youth.
- We participate in government and community programs that support mature workers.
- We provide awareness training and offer phased retirement options to allow mature workers to gradually reduce their workload.
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Gatineau, Quebec, Canada Hôtel Château Cartier Full timeJob Title: Hotel Front Desk SupervisorWe are seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join our team at Hôtel Château Cartier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.Key...
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Gatineau, Quebec, Canada Hôtel Château Cartier Full timeJob Title: Hotel Front Desk SupervisorWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Hôtel Château Cartier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Job Summary:Co-ordinate activities with other work...
