Customer Service Representative
2 months ago
About Stitch It
We are Canada's largest clothing alteration company, with 54 locations across the country. We work with major retailers in the fashion industry and are situated in most major malls. Our brand is instantly recognized as the leader in clothing alterations.
Job Summary
We are seeking a confident and experienced Fit Expert to join our team. As a Fit Expert, you will be responsible for ensuring customers receive high-quality alterations that fit, feel, and look great.
Main Responsibilities
- Guide customers through the alteration process, taking accurate measurements and understanding their preferences.
- Pin and prepare customer garments for alterations, including sewing.
- Follow established standards for customer service, problem resolution, and complaint handling.
- Make customers feel welcome and comfortable, recommending alteration options and demonstrating a strong knowledge of our alteration processes and products.
- Offer alternatives that fit the customer's budget or suggest complementary products.
Why Work with Us
- Flexible work schedule
- Competitive wages
- Tips and gratuities
- Generous employee discount
- Continuous training and support
- Growth and career development opportunities
Requirements
We are looking for individuals who are passionate about delivering exceptional customer service, have a love for fashion, and possess a strong desire to work and grow within our company. If you are enthusiastic about providing top-notch service and eager to thrive in a dynamic environment, we invite you to apply.
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