Technical Specialist

16 hours ago

Montreal, Quebec, Canada Xcenda, LLC Full time
Job Title: Technical Specialist

Are you passionate about making a difference in the healthcare industry? Do you have a knack for technical problem-solving and a desire to work in a fast-paced environment? We're looking for a skilled Technical Specialist to join our team at Xcenda, LLC.

Key Responsibilities:
  • Provide technical assistance and desktop support to internal and remote associates
  • Plan, schedule, and coordinate Call Centre telephony requirements in accordance with vendor and corporate processes
  • Implement desktop/server upgrades and enhancements in compliance with change management policies
  • Document, track, and monitor incidents/problems via ServiceNow to ensure timely resolution
  • Manage inventory levels and coordinate repairs for malfunctioning computer equipment
  • Configure and process user configurations for hardware and software
  • Provide 2nd-level end-user support, including user ID administration and password resets
Requirements:
  • Bachelor's Degree in Computer Science or related field, or equivalent combination of experience and education
  • Microsoft Certified Systems Engineer (MCSE) or MS Certified Desktop MCDSTITIL V3 certificate
  • Proven experience with TCP/IP, DNS, LDAP, wireless, and secure VPNs and Cisco Firewall
What We Offer:

We're committed to providing a comprehensive suite of benefits that focus on physical, emotional, financial, and social wellness. This includes support for working families, training programs, professional development resources, and opportunities for mentorship and volunteer activities.

We're an equal opportunity employer and are committed to providing reasonable accommodations to individuals with disabilities during the employment process.

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