"Cloud-Based Contact Center Program Manager

4 weeks ago


Montreal, Quebec, Canada Randstad Full time

At Randstad Digital, we're seeking a skilled Program Manager to lead our large-scale Contact Center as a Service (CCaaS) implementation projects. As part of a long-term, renewable contract, you'll have the opportunity to showcase your leadership skills and experience managing complex, large-scale projects. Your main responsibilities will include:

Key Responsibilities:
  1. Lead End-to-End CCaaS Implementations: Direct the entire lifecycle of CCaaS solution deployment, from initial planning to successful project delivery.
  2. Develop Project Plans: Collaborate with cross-functional teams to create comprehensive project plans, ensuring timely and within-budget delivery.
  3. Manage Project Risks: Identify, assess, and mitigate risks that could impact project success.
  4. Coordinate Stakeholder Engagement: Foster effective communication and collaboration with stakeholders, including project sponsors, team members, and vendors.
  5. Monitor Project Performance: Track project progress, identify areas for improvement, and implement corrective actions as needed.

As a successful Program Manager, you'll have a proven track record of delivering complex projects on time, within budget, and to the satisfaction of all stakeholders. If you're a motivated and experienced professional looking for a new challenge, please submit your application today.



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