Emergency Services Coordinator
4 weeks ago
Job Summary:
The Regional Municipality of Wood Buffalo seeks a highly skilled and trained Public Safety Dispatcher to join our team. As a key member of our Emergency Services Department, the successful candidate will be responsible for operating the RMWB 911 network, receiving and evaluating emergency and non-emergency calls for service, and performing a variety of general support duties related to the 24-hour operations of Public Safety Communications.
Key Responsibilities:
- Receive, evaluate, respond or transfer 911 emergency and non-emergency calls for services for emergency services providers (Fire, Police, and/or EMS) within the RMWB
- Using IAED protocols, gather information from the caller, prioritize, and enter the information into the Computer Aided Dispatch (CAD) system
- Provide caller with appropriate actions to take while waiting for response vehicles to arrive
- Dispatch personnel, Fire, and EMS units from the appropriate fire stations, according to the nature of the call and in accordance with RES procedures, and provide continuous communication with all RES units either by radio or phone system
- Perform related tasks necessary to maintain the continuity of the 911 system
- Maintain appropriate records relating to 911 responses for reporting applicable information within the fire department management systems, including but not limited to FDM, CAD, and RMS
Requirements:
- Proven ability to make instant decisions and take action without delay
- Ability to work as part of a team, being aware that other dispatchers may have calls in progress and there may be activities ongoing between other dispatchers and members at a scene
- Excellent communication skills, common sense, problem sensitivity, stress resistance, hearing sensitivity, assertiveness, and the ability to multi-task
- Ability to learn the functions of the position, work under stress, and act quickly in an emergency
- A thorough knowledge of community characteristics is necessary to assist the public as well as members, geographic knowledge (streets, location of resources, etc.)
Education/Certification:
- Emergency Medical Dispatch (EMD) Certification
- Emergency Fire Dispatch (EFD) Certification
- Incident Command Course (internal)
- Professional Radio Operators – Restricted Operator Certificate – Aeronautical
- Current Standard First Aid Level and Level C CPR certification
Working Conditions:
The successful candidate will work in a fast-paced environment and will be required to work varying shifts, including evenings, nights, and weekends, as well as be available for on-call duty. A thorough knowledge of the department's policies, operational guidelines, operational procedures, and the collective agreement, and the ability to apply them to specific situations, is necessary.
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