Account Director

2 days ago


Victoria, British Columbia, Canada Dexterra Group Full time
Job Description

At Dexterra Group, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As a Account Director - Client Relationship Expert, you will be responsible for assisting in the overall effective operation of the project/contract to include the safety and well-being of its employees, safeguarding company interests and property, and generally represents the company with respect to the customer.

Your work will include:

  • Manages the day-to-day relationship with the client to ensure a strong partnership.
  • Contributes to managing, planning, and coordinating all on-site work activities to meet customer expectations.
  • Provides leadership and direction to staff as defined by contract documents.
  • Participates in recruitment, orientation, scheduling, training, and performance of all staff in accordance with corporate policies and HR procedures.
  • Accountable for the contract Performance Assessment Process to ensure quality and efficiency.
  • Works collaboratively to ensure KPIs are met and facilities are maintained at performance levels that exceed customer expectations.
  • Maintains a high level of training/competency for all staff, ensures contractors operate at the highest standards, and safety is always ensured.

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