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Customer Experience Lead
2 months ago
At Victoria's Secret, we're looking for a talented Customer Experience Lead to join our team at Vaughan Mills. As a values-based leader, you'll deliver exceptional customer and associate experiences to drive top-line sales and grow our business.
Key Responsibilities:- Drive and grow top-line sales by selling, leading, and directing associates on the sales floor.
- Coach associates in the moment to ensure exceptional customer experiences.
- Support operational excellence through maintaining visual standards, payroll management, and merchandise availability.
- Act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
- Lead and demonstrate company values within the store.
- Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
- Conduct associate observations and associate coaching.
- Display an understanding of all associate roles and ensure all roles work for the good of the team and the customer.
- Link results to behaviors and actions to drive top-line sales.
- Independently manage labor hours within the store to drive top-line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrate and lead company policy and procedures.
- Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
Minimum Salary: $23.50
Maximum Salary: $29.50
Victoria's Secret provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.
Qualifications:- Possess a passion for the Victoria's Secret brand.
- Demonstrate excellent merchandising skills.
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
- 1 year of retail experience preferred.
- Experience directing other individuals in the performance of their job duties preferred.
