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Restaurant Operations Manager
2 months ago
A&W Restaurants Inc is seeking a skilled Restaurant Operations Manager to join their team.
About the Role
The Restaurant Operations Manager will work closely with the Restaurant Manager to oversee the daily operations of the restaurant, ensuring that all aspects of the business are running smoothly and efficiently.
Key Responsibilities
- Operations
- Manage the restaurant's operating systems, including inventory control, ordering, and cost control.
- Ensure that all staff are trained and equipped to provide excellent customer service.
- Monitor and maintain the restaurant's cleanliness and safety standards.
- Human Resources
- Recruit, train, and develop staff to ensure that they have the skills and knowledge needed to perform their roles effectively.
- Manage staff schedules and ensure that all staff are aware of their responsibilities and expectations.
- Address any staff performance issues and provide coaching and support as needed.
- Financial
- Manage the restaurant's finances, including cash handling, inventory control, and cost control.
- Prepare and manage the restaurant's budgets and forecasts.
- Monitor and analyze financial performance and make recommendations for improvement.
- Customer Service
- Ensure that all customers receive excellent service and that their needs are met.
- Manage customer complaints and resolve issues in a timely and professional manner.
- Monitor and improve customer satisfaction levels.
Requirements
- 3 years of experience in a restaurant supervisory role.
- Strong interpersonal and leadership skills.
- Expertise in all restaurant positions.
- Complete knowledge of restaurant operating systems and standards.
- Ability to train and coach others in a hands-on approach.
Preferred Skills
- Acceptable oral and written English communication skills.
- Acceptable mathematical skills.
- Competent in Microsoft Office applications, including Word, Excel, and Outlook.
Additional Notes
- Physical demands of the job include standing and walking for extended periods and some heavy lifting.
