Customer Service Representative

2 weeks ago


Winnipeg, Manitoba, Canada The Children's Place canada Full time
Job Summary:

The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques.

Key Responsibilities:
  • Customer Engagement: Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks.
  • Greeting and Acknowledgment: Greet and acknowledge customers while providing the appropriate level of service.
  • Effective Communication: Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for out of stock items when necessary.
  • Selling Skills: Exercise sound judgment in effectively addressing customer concerns and demonstrate the appropriate level of selling skills to positively impact conversion.
  • Cashwrap Service: Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card.
  • Merchandise Presentation: Maintain company standards of merchandise presentation, signage, and display.
  • Stockroom Maintenance: Support and maintain a neat, clean, and organized stockroom while adhering to a customer-ready environment and adhering to safety requirements.
  • Daily Tasks: Perform daily housekeeping duties to company standard and guarantee company assets by ensuring adherence to all Loss Prevention procedures.
Requirements:
  • Education: High School diploma or equivalent.
  • Experience: Previous retail experience preferred.
  • Age: Must be at least 18 years of age.
Skills and Behaviors:
  • Customer Engagement: Excellent customer engagement skills.
  • Time Management: Demonstrated time management and organizational skills.
  • Teamwork: Ability to work in a team environment.
  • Adaptability: Must be adaptable and flexible to changing priorities.
  • Schedule: Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts.

The Children's Place Canada is committed to providing equal employment opportunities to all of its associates and applicants for employment.



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