Hotel Receptionist
2 weeks ago
Job Summary: We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Howard Johnson Grande Prairie. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account special requests and preferences.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
- Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and efficiency.
- Follow emergency and safety procedures, and respond to guest inquiries and concerns in a timely and effective manner.
- Clerical duties, including faxing, filing, and photocopying, as needed.
- Answer telephone calls and relay messages to guests and staff, ensuring clear and concise communication.
- Assist guests with special needs, providing personalized support and attention.
- Provide exceptional customer service, responding to guest feedback and concerns in a professional and courteous manner.
Requirements:
- Will train
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
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