Front Desk Hotel Receptionist

1 month ago

Grande Prairie, Canada Westport Inn Full time
Job Title: Front Desk Hotel Clerk

We are seeking a skilled and friendly Front Desk Hotel Clerk to join our team at Westport Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking care to ensure all guests are checked in and out correctly.
  • Take, cancel, and change room reservations as needed, always maintaining accurate records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring that all information is up-to-date and accurate.
  • Follow emergency and safety procedures at all times, prioritizing the well-being of our guests and staff.
  • Perform various clerical duties, including faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff, providing excellent communication and customer service skills.
  • Assist guests with special needs, providing personalized support and attention to detail.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
Requirements:
  • Will train, so no prior experience is necessary.
  • Free parking available on site.
  • Permanent position with 40 hours per week.
  • English is the primary language of communication.

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