Head of Credit Systems and Quality Control

1 month ago


Toronto, Ontario, Canada Metrobank Full time
Job Summary

The position is responsible for managing the quality framework of CREAD, ensuring robust and sustainable programs to promote quality in every aspect. The role focuses on:

  • Management of various systems used by CREAD
  • CREAD representation on bank-wide projects affecting CREAD and management of various activities that go with it
  • Management of CREAD quality control processes
  • Management of quality improvement initiatives
  • Management of CREAD Data (MI) requirements
  • Management of CREAD Complaints resolution
  • Management of Service Quality improvement trainings

Qualifications:

  • Bachelor's degree graduate; preferably graduate of business course
  • 3-5 years experience in credit systems and quality control
  • Has at least 5 years of work experience in a managerial capacity
  • Experience in handling training and/or team building is an advantage
  • Strong working knowledge of MS Word, Excel, Access, and PowerPoint. Knowledge of IT, programming (e.g. SAS, SQL, VB, Sybase, etc.) a plus


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