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Franchise Account Manager, Merchant Solutions Expert

2 months ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Title: Franchise Account Manager, Merchant Solutions

TD Merchant Solutions is a leading provider of e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients. As a Franchise Account Manager, you will be responsible for managing and growing a portfolio of Franchise accounts within TD Merchant Solutions.

Key Responsibilities:
  • Build and maintain relationships with key customers within the portfolio, from day-to-day contacts through to C-level executives.
  • Work closely with the TD Business Banking partners to identify new sales referral opportunities for TD Merchant Solutions.
  • Support new sales opportunities with existing merchant accounts.
  • Retain profitable merchant relationships to meet business goals.
  • Address and resolve merchant issues in a timely manner.
  • Demonstrate TD's commitment to being a client-centric institution where Merchant Experience is a priority.
Requirements:
  • 4+ years of client-facing experience in a sales or customer service capacity.
  • Excellent analytical and organizational skills with the ability to work in a fast-paced environment.
  • Strong communication, negotiation, and relationship-building skills.
  • Ability to work extended hours as needed to support customers and travel occasionally.
  • Bilingualism is an asset.
About TD:

TD is one of the world's leading global financial institutions, with a commitment to delivering legendary customer experiences. We are a leader in customer experience and are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.