Senior Technical Support Specialist
4 weeks ago
The Opportunity
This is a field-based position from the Montreal area in the Core Lab division at Abbott. Our team empowers smarter medical and economic decision making to transform healthcare management at all stages of life.
With over 10 million tests run daily on our diagnostics instruments, we provide lab results for millions of people worldwide.
What You'll Do:
- Perform emergency repairs, maintenance, installations, and product updates at customer sites.
- Establish and sustain active communication with CSC personnel and provide daily support for all territories as required.
- Support sales efforts with repair and maintenance of demonstration equipment.
- Perform modifications and engineering updates at customer sites.
- Adhere to operating procedures and manage assigned spare parts.
- Prepare detailed documentation of each service call and complete service reports.
- Provide training to customers on proper operation of Abbott instrumentation on site, as required.
- Create and perform Customer Technical Service Business reviews as required.
Required Qualifications:
- Three years of technical experience with equivalent relevant experience required. A bachelor's degree in biomedical, electrical, mechanical, or medical technology is preferred.
- Minimum of 1-3 years of experience.
- Must be able to work evening/night shifts and be willing to work unscheduled overtime and travel as required.
- Participate in scheduled 'on call' rotations for after-hours coverage, including weekends and holidays.
- Requires lifting and transportation of laptop computers, service tools, test equipment, and service part kits.
- Requires some lifting and relocation of Abbott instrumentation during installations and routine service calls.
- Travel, including air travel, is required.
- Excellent communication and troubleshooting skills are essential.
- Ability to work independently is required.
- Fluency in English (50% of the time) is necessary due to interaction with stakeholders and colleagues outside Quebec and Canada.
Compensation: The estimated salary for this role is between $60,000 and $90,000 per year, depending on experience and qualifications.
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