Technical Support Specialist

4 weeks ago

Québec, Quebec, Canada Abbott Full time

About the Opportunity

At Abbott, we're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on our diagnostics instruments, providing lab results for millions of people.

Your Key Responsibilities

  • Perform emergency repair, preventative maintenance, installation and product updates at customer sites.
  • Establish and sustain active communication links with our global support teams, and provide daily support for all territories as required.
  • Provide comprehensive support for our sales organization's efforts, including repair and maintenance of demonstration equipment.
  • Perform modification and engineering updates at customer sites.
  • Adhere to operating procedures and manage assigned spare parts inventory.
  • Prepare detailed documentation of each service call, utilizing your laptop computer.
  • Complete service documentation and reports in accordance with Abbott policies and procedures.
  • Provide training of customers on proper operation of our instrumentation on site, as required.
  • Develop and implement business reviews to drive performance improvement strategies for your territory.
  • Communicate with Sales Representatives regarding any concerns or recommendations.

Your Ideal Profile

  • Three years of technical experience, with equivalent relevant experience required. A Bachelor's/Engineering degree in Biomedical/Electrical/Mechanical or Medical Technology is preferred. Practical experience of interfacing with customers is a plus.
  • Minimum of 1 to 3 years of experience.
  • Ability to work evening/night shifts, unscheduled overtime, and travel as required.
  • Willingness to participate in scheduled 'on call' rotations for after-hours coverage.
  • Excellent communication and troubleshooting skills.
  • Ability to work independently.
  • Fluency in English (50% of the time), as your duties require interaction with stakeholders and colleagues outside Quebec and Canada.

Compensation and Benefits

We offer an estimated annual salary range of $60,000 to $80,000 based on your location and experience, along with a comprehensive benefits package including health insurance, retirement savings plan, and paid time off.

Why Join Us?

As a Technical Support Specialist at Abbott, you'll have the opportunity to work with cutting-edge diagnostics technology, develop your technical expertise, and make a meaningful impact on people's lives. If you're passionate about delivering exceptional customer service and support, we encourage you to apply.

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