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IT Support Professional
2 months ago
We are seeking a highly skilled Application Support Analyst to join our team at eHealth Saskatchewan. As an Application Support Analyst, you will be responsible for providing technical support and maintenance for our mission-critical business technology applications. You will work closely with our development team to identify and resolve technical issues, and ensure that our applications are running smoothly and efficiently.
Key Responsibilities- Provide technical support and maintenance for our business technology applications
- Identify and resolve technical issues in a timely and efficient manner
- Work closely with the development team to ensure that applications are running smoothly and efficiently
- Monitor production technology systems to ensure optimal performance and identify opportunities for improvement
- Research and analyze issues with existing applications and/or transactions, and identify opportunities for improvement
- 3+ years of experience as an Application Support Analyst in an integrated support environment
- Strong knowledge of ASP (classic and.net), VB (2005 and.Net), NET (framework and core) application development, SSIS Packages and Stored Procedures, VS, and IIS, Citrix/XenApp application delivery
- Experience with database concepts, theories, and principles, and experience in writing SQL
- Strong analytical and problem-solving skills, with the ability to diagnose technical problems and provide a workable solution
- Excellent communication and interpersonal skills, with the ability to work effectively with a variety of stakeholders
- Communication: Ability to write/create and communicate (verbal and written), explain or present (technical or nontechnical) information to a wide variety of technical and non-technical individuals and/or groups in a clear, accurate, and understandable manner.
- Leadership: Ability to conceptualize, develop, monitor, adjust, and implement projects, including facilitating a group process to successfully implement technological change and business transition within the organization.
- Problem Solving: Ability to diagnose technical problems such as delays, malfunctions, and errors in order to determine the true cause of the problem and provide a workable solution in a reasonable time frame.
- Interpersonal: Ability to build cooperative working relationships with coworkers and clients to ensure credibility and confidence in services provided.
- Organizational: Ability to independently prioritize and organize one's own workload to meet tight deadlines and successfully complete projects in a changing environment.
- Analytical: Ability to gather, understand, and synthesize specialized information in a way that can be applied to meet the needs of the organization.
- Team Work/Independence: Ability to work independently and participate as a team member to meet the needs of clients and coworkers.
- Technical: Ability to design, test, implement, or adapt existing systems/applications in an integrated environment taking into account design alternatives, business requirements, system impacts, and cost, resource, and time constraints.
