Customer Service Liaison

2 weeks ago


Debert, Nova Scotia, Canada Kohltech Full time

Job Summary: As a Customer Service Liaison at Kohltech, you will be responsible for delivering exceptional customer experiences by responding to dealer inquiries and providing solutions that meet their needs. You will work closely with our dealers to identify opportunities and create value-added services that drive sales growth and customer satisfaction.

Key Responsibilities:

  • Offer tailored product solutions to dealers and potential clients to ensure our product offering meets their long-term goals.
  • Respond to daily customer inquiries and promote the Quality and Service of the Kohltech brand to achieve revenue potential.
  • Maintain a high level of knowledge about evolving product lines to provide expert advice to customers.
  • Proactive resolution of specific customer-related issues and professional support of all customer inquiries.
  • Communicate daily with Production, Scheduling, Shipping and R&D Departments to meet company objectives and customer needs.

Requirements:

  • Post-secondary education or a combination of education and relevant work experience would be preferred.
  • A minimum of one year's experience interacting with others in a professional (B2B) setting and building client relationships.
  • Strong communication skills, organizational skills, and attention to detail.
  • Ability to work in a team environment without supervision.
  • Ability to multi-task and adjust priorities based upon customer needs.
  • Strong level of computer skills and knowledge of Microsoft Office Products required.

What We Offer:

We are a dynamic company offering competitive compensation and benefits. If you meet the requirements of this opening and are interested in applying, we welcome your application. Please submit a resume and cover letter to this job ad.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Work Location: Debert, NS



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