System Conversion Expert

4 weeks ago

Westmount, Quebec, Canada Vensure Employer Services Full time

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, offering a comprehensive portfolio of solutions including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 300,000 businesses and process over $100 billion in annual payroll.

Position Summary

If you have experience managing or administering payroll or tax or benefits and want to join an organization that is growing and has significant opportunities for you to make a positive impact, this role may be suitable. Our organization's growth is largely driven by acquisition, and the System Conversions team is responsible for converting clients from their legacy system onto our chosen processing platform.

Key Responsibilities

  • Responsible for all client interactions: setting expectations, providing training, processing payrolls, issue resolution, and information gathering.
  • Partner with internal partners on system requirements, providing input as needed on unique client complexities and incomplete setup.
  • Familiarization with current client design in prior system, to ensure new system will meet client needs – and provide the client with 'what to expect now' scenarios where sizable differences are identified.
  • Assist client with initial payroll processing on the new system, ensuring 'clean' payrolls are processed prior to transition to service.
  • Provide clients with system level training and provide user access.
  • Monitor email communications in a timely and professional manner.
  • Provide accurate updates regarding client conversion status, appropriately raising and documenting risks, or barriers to go live.
  • Track outstanding client level issues and ensure resolution.
  • Participation in process improvement initiatives.
  • Documentation of identified issues, with the necessary follow-up to ensure a positive resolution.
  • Accountability for an assigned grouping of clients, successfully managing their conversion to go-live process.
  • Participation in analysis gathering sessions, interacting with other departments and clients as needed.
  • Constantly learning and increasing your knowledge and skills of our systems, processes, and industry.

Requirements

  • Experience with payroll software/applications preferred.
  • Strong Excel knowledge required.
  • Able to effectively manage multiple projects and attend to daily client matters while maintaining focus and follow through on issues until resolved and delivering results.
  • Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures.
  • Strong organization skills, analytical skills, and attention to detail.
  • Works independently and is self-motivated.
  • Knowledge of Microsoft Office software (Outlook, Excel, Word, PowerPoint).
  • Embraces changes and contributes to new initiatives.
  • Excellent client facing skills, to include de-escalation.
  • Ability to build and manage relationships in a cross-functional environment.

Salary

$80,000 - $110,000 per year, depending on experience.

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