Conversion Consultant

7 months ago

Westmount, Canada Vensure Employer Services Full time

**About Us**

**Position Summary**
If you are experienced with managing or administering payroll or tax or benefits and want to join an organization that is growing and has significant opportunities for you to make a positive impact, come join our team. Our organization's growth is largely driven by acquisition, and the System Conversions team is responsible for converting clients from their legacy system onto our chosen processing platform. The **Conversion Consultant** is responsible for the successful go live of their assigned clients, communicating directly with the client regarding the changes and coordinating additional internal resources working on the setup and validation. Using your knowledge of our processes and procedures, you may assist with data validation from a wide variety of formats (including text, and comma delimited data files), using your analytical skills to research and identify any issues with the system setup or the data translations, helping to identify root cause of the discrepancies and participate in problem solving. This position requires a detailed individual who is committed to providing the highest quality system conversions in the industry while meeting tight deadlines. You must have strong analytical skills and be very thorough and methodical

**Essential Duties and Responsibilities**
- Responsible for all client interactions: setting expectations, providing training, processing payrolls, issue resolution, and information gathering.
- Partner with internal partners on system requirements, providing input as needed on unique client complexities and incomplete setup.
- Familiarization with current client design in prior system, to ensure new system will meet client needs - and provide the client with 'what to expect now' scenarios where sizable differences are identified.
- Assist client with initial payroll processing on the new system, ensuring 'clean' payrolls are processed prior to transition to service.
- Provide clients with system level training and provide user access.
- Provide accurate updates regarding client conversion status, appropriately raising and documenting risks, or barriers to go live.
- Track outstanding client level issues and ensure resolution.
- Participation in process improvement initiatives
- Documentation of identified issues, with the necessary follow-up to ensure a positive resolution.
- Accountability for an assigned grouping of clients, successfully managing their conversion to go-live process.
- Participation in analysis gathering sessions, interacting with other departments and clients as needed.
- Constantly learning and increasing your knowledge and skills of our systems, processes, and industry
- Other Duties as assigned

**Knowledge, Skills, and Abilities**
- Excel knowledge
- Able to effectively manage multiple projects and attend to daily client matters while maintaining focus and follow through on issues until resolved and delivering results.
- Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
- Strong organization skills, analytical skills, and attention to detail
- Works independently and is self-motivated.
- Knowledge of Microsoft Office software (Outlook, Excel, Word, PowerPoint)
- Experience administering or processing Benefits, Payroll, or Tax
- Embraces changes and contributes to new initiatives.
- Must be able to meet deadlines for multiple concurrent projects.
- Excellent client facing skills, to include de-escalation.
- Ability to build and manage relationships in a cross-functional environment

**Education & Experience**
- 1 year payroll processing or benefits administration experience required.
- Previous tax experience preferred.
- Payroll experience preferred.
- Intermediate to strong skills in excel.
- Prior experience in a system conversion or implementation department preferred.
- Proficient with MS Office suite
- Ability to type 35 WPM

  • Seasonal Retail Consultant/ Conseiller(E)

    2 weeks ago

    Westmount, Canada AESOP Corporate Full time

    Aesop has carefully cultivated a work environment in which our employees are constantly challenged to do their best. Our company is determinedly creative, intelligent and progressive, and nurtures these qualities by employing people who share our passionate interest in design, innovation, and incisive enquiry across all fields. Our organisational culture is...

  • Surgical Coordinator/patient Care Coordinator

    6 days ago

    Westmount, Canada Westmount Medical Institute Full time

    Plastic Surgeon looking for a Patient Care/Surgical Coordinator to join their team Contact plastic surgery enquiries and screen patients for consultations and schedule surgery. Improve the conversion of patients from consultation to surgery Educate patients on the procedure preparation and post-procedure care as necessary Complete the required...

  • Surgical Coordinator/patient Care Coordinator

    1 week ago

    Westmount, Canada Westmount Medical Institute Full time

    Plastic Surgeon looking for a Patient Care/Surgical Coordinator to join their team Contact plastic surgery enquiries and screen patients for consultations and schedule surgery. Improve the conversion of patients from consultation to surgery Educate patients on the procedure preparation and post-procedure care as necessary Complete the required...

  • Personal Banking Associate

    1 month ago

    Westmount, Canada BMO Financial Group Full time

    4817 Sherbrooke Street West Westmount Quebec,H3Z 1G6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Personal Banker Associate

    7 months ago

    Westmount, Canada BMO Financial Group Full time

    1299 avenue Greene Westmount Quebec,H3Z 2A6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Crypto Currency Specialist

    6 days ago

    Westmount, Canada Access Pass Group Full time

    Job description **ABOUT US** We are an established industry leader in a sports related business, supported by an English speaking call center offering sales, customer service, chat and account management services for customers. Maintaining excellent relationships with all customers includes providing great service guiding customers on their payments...

  • Experienced Collections Agent

    4 days ago

    Westmount, Canada Access Pass Group Full time

    **ABOUT US** We are an established industry leader in a sports related business, supported by an English speaking call center offering sales, customer service, chat and account management services for customers. Maintaining excellent relationships with all customers is a call center priority, including those whose accounts are currently not in good...

  • Customer Service Representative

    6 days ago

    Westmount, Canada Access Pass Group Full time

    **ABOUT US** We are an established industry leader in a sports related business, supported by an English speaking call center offering sales, customer service, chat and account management services for customers. Maintaining excellent relationships with all customers includes providing great service guiding customers on their payments options. Aside from...

  • Customer Service Representative

    1 week ago

    Westmount, Canada Access Pass Group Full time

    **Time to start a new adventure...** **ABOUT US** We are an established industry leader in a sports related business, supported by an English speaking call center offering sales, customer service, chat and account management services for customers. Maintaining excellent relationships with all customers includes providing great service guiding customers on...

  • Surgical Coordinator

    1 week ago

    Westmount, Canada Station L - Westmount Medical Institute Full time

    **About Westmount Medical Institute** - Responsibilities_ 2. Providing pricing quotes to patients post-consultation, discussing pricing framework with patients, answering any additional questions that patients may have after the consultation, assisting in the conversion of consultation patients to booking surgeries. 3. Receive and process requests for...

  • Payroll Manager

    7 months ago

    Westmount, Canada Vensure Employer Solutions Full time

    **Position Summary** The **Payroll Manager** is responsible for managing the day-to-day operations of our payroll services, while providing consultative, personalized, and open-ended customer support for a portfolio of clients of small to medium sized businesses across Canada. The Payroll Manager leads a team of payroll professionals to effectively process...

  • Host/Hostess

    7 months ago

    Westmount, Canada VIP Valet Full time $16 - $18

    At VIP Valet, we pride ourselves in offering clients our 5 star valet service. We are presently seeking bilingual host/hostesses to provide exceptional and flawless customer service to our clients.DESCRIPTION AND RESPONSIBILITIES (AND DUTIES):A host/hostess presents the first positive impression of VIP Valet’s level of customer service to our clients.The...

  • Directeur de Clientèle, Assurance Commerciale

    7 months ago

    Westmount, Canada NFP Corp Full time

    **Secteur d’activité**: Assurance commerciale **Nombre d’heures par semaine**: 35 (temps plein) **Durée de l’emploi**: Temps plein, permanent *** **Division Assurance commerciale de NFP** La division Assurance commerciale de NFP propose des solutions personnalisées aux clients de moyennes et grandes entreprises qui ont besoin d’une véritable...

  • Directeur de Clientèle, Assurance Commerciale

    7 months ago

    Westmount, Canada NFP Corp Full time

    **Directeur de clientèle, Assurance commerciale**: Westmount, QC, CA **Secteur d’activité**: Assurance commerciale **Nombre d’heures par semaine**: 35 (temps plein) **Durée de l’emploi**: Temps plein, permanent *** **Division Assurance commerciale de NFP** La division Assurance commerciale de NFP propose des solutions personnalisées aux...

  • Directeur de Clientèle, Assurance Commerciale

    7 months ago

    Westmount, Canada NFP Corp Full time

    **Secteur d’activité**: Assurance commerciale **Nombre d’heures par semaine**: 35 (temps plein) **Durée de l’emploi**: Temps plein, permanent **Division Assurance commerciale de NFP** La division Assurance commerciale de NFP propose des solutions personnalisées aux clients de moyennes et grandes entreprises qui ont besoin d’une véritable...