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Service Desk Support Specialist
2 months ago
High Level, Alberta
Tolko Industries is seeking a skilled Service Desk Technician to join our team. As a champion of IT within the business unit, you will build strong partnerships and deliver IT support and solutions that keep our business running.
We are looking for a Service Desk Technician to join our largest sawmill, located in High Level, Alberta. Our High Level Lumber Division safely and sustainably produces forest products for customers around the world.
Key Responsibilities:
- Provide Tier 1 support for Tolko standard applications and End User Computing standards.
- Receive, prioritize, document, and actively resolve end-user requests and escalate incidents when necessary to maintain Service Level Agreements.
- Report to the Lead, Service Desk.
What We Offer:
- A competitive salary based on your skills and experience.
- An additional northern allowance on top of your base pay.
- Eligibility to participate in Tolko's bonus program.
- Competitive benefits and retirement plans.
- Relocation support, including community connections.
- Continued professional development through on-the-job and classroom training and reimbursement of tuition and membership fees.
About High Level:
Located in the beautiful northwestern region of Alberta, High Level is home to over 4,000 people. Surrounded by unspoiled nature, the town offers endless outdoor activities and amenities, including a swimming pool, hockey arena, yoga studio, and golf course.
