Service Desk Technician

5 months ago

High Level, Canada Tolko Industries Full time

Service Desk Technician

High Level, Alberta


Our Service Desk Technician are the champions of IT within the business unit. They build strong partnerships and deliver the IT support and solutions that keep our business running . If you thrive in a dynamic and challenging environment with opportunities for continuous growth and development, read on to join and make a difference

We are looking for a  Service Desk Technician to join our  largest sawmill , located in  High Level , Alberta. Our High Level Lumber Division safely and sustainably produces forest products for  customers around the world  so they can build their homes and their communities. 

Our ideal candidate has the following qualifications:

College diploma or university degree in the field of computer science and/or 2 years equivalent work experience in a customer service focused IT role. Experience with service desk ticketing systems. Experience with desktop and server operating systems . Exceptional troubleshooting skills. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills . Knowledge of basic computer hardware, including desktops, servers, storage, mobile devices and network devices. Strong working knowledge of the Microsoft Office and related applications (Office, Teams, OneDrive). Familiarity with the fundamental principles of ITIL is considered an asset.


We value diversity at Tolko and know that experience and knowledge come in many forms. Even if you don't have all the qualifications above, please apply. We would love to hear your story and have you grow with us.

In this role, you will:

Report to the Lead, Service Desk. Primarily be responsible for Service Request management for the business and manufacturing facilities . Provide Tier 1 support for Tolko standard applications and End User Computing standards . Receive, prioritize, document and actively resolving end user requests and escalating incidents when considered appropriate and necessary to maintain Service Level Agreements.


So, what’s in it for you? 

You’ll take on an  exciting new challenge   with supportive team members .  You’ll earn a  competitive salary  based on your skills and experience. The expected base salary range for this position is  $, to $, per year.   You'll earn an additional northern allowance on top of your base pay. You will be eligible to participate in Tolko’s  bonus program. Competitive benefits  and  retirement plans  come standard, so you don’t have to choose between your bottom line and your wellbeing or your future. Relocation support  including community connections so you can live (and play) where you work. Continued  professional development  through on the job and classroom training and reimbursement of tuition and membership fees. A  positive, innovative, and inclusive work environment

Located in the beautiful northwestern region of Alberta, High Level is home to over 4, people. Surrounded by unspoiled nature, the town has endless outdoor activities to explore, along with an in-town swimming pool, hockey arena, yoga studio, golf course and many more amenities. to learn about the community and find out why life is better here.

Follow us on , , and to stay up to date on Tolko news and job postings. 

To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at or you are accessing Tolko job opportunities through our website at . 

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