Service Supervisor Lead

1 week ago


Richmond Hill, Ontario, Canada RESULTS ADVERTISING Full time
About the Role

We are seeking a highly skilled Service Supervisor Lead to join our team at RESULTS ADVERTISING. This is a full-time position that offers a competitive salary and opportunities for professional growth.

Job Description

The Service Supervisor Lead will be responsible for overseeing the activities of our customer service team, establishing work schedules and procedures, and ensuring the accuracy of work. They will also prepare and submit reports, resolve work problems, and provide technical advice to improve productivity and product quality.

Key Responsibilities
  • Coordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Examine and verify the accuracy of work
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Conduct performance reviews
  • Perform same duties as workers supervised
  • Coordinate, assign and review work
Supervision

The Service Supervisor Lead will supervise 1-2 customer service clerks and provide guidance and support to ensure they meet their job requirements.

Work Conditions and Physical Capabilities

The ideal candidate will have excellent attention to detail, be able to work in a fast-paced environment with tight deadlines, and maintain a high level of productivity while working under pressure.

Personal Suitability
  • Able to work accurately and efficiently
  • Excellent client focus and interpersonal skills
  • Dependable and organized
  • Reliable and a team player
Experience

The successful candidate will have 1 year to less than 2 years of experience in a similar role and be fluent in English. The work schedule will be approximately 30-40 hours per week.

Salary Range

Based on industry standards and location, the estimated annual salary for this position is $60,000 - $80,000 CAD.



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