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Director of Professional Services

2 months ago

Montreal, Quebec, Canada Amilia Enterprises Inc. Full time
About the Role

We are seeking a seasoned professional to lead our Client Delivery team as the Director of Professional Services. As a key member of our leadership team, you will be responsible for overseeing the delivery of our e-commerce platform's services to new and existing customers.

Key Responsibilities
  • Project Management
    • Oversee the entire project lifecycle, ensuring timely and successful delivery.
    • Manage resources to align with project timelines and client needs.
    • Maintain high client engagement and satisfaction through proactive communication.
    • Master Amilia products to offer creative solutions to complex challenges.
  • Management and Leadership
    • Lead, mentor, and develop a high-performing team focused on excellence and continuous improvement.
    • Conduct performance reviews, set goals, and implement career growth plans for both direct and indirect reports.
    • Enhance service delivery by introducing best practices and innovative approaches, particularly for complex customers.
  • Process Improvement
    • Identify and implement process improvements to boost efficiency, quality, and client satisfaction.
    • Develop best practices for project management, training, and data services.
    • Collaborate with cross-functional teams to ensure cohesive service delivery and customer success.
    Requirements
    • Bachelor's degree or higher.
    • 7+ years of experience in professional services, project management, or a related field, with at least 3 years in a leadership role.
    • Proven success in managing teams and delivering complex projects on time and within budget.
    • Experience in a SaaS environment or with activity registration platforms is highly desirable.
    • Strong understanding of data services, including migration, integration, and reporting.
    • Bilingual (French and English), both oral and written.
    • Strong leadership, analytical, and problem-solving skills.
    • Customer-focused with a passion for delivering exceptional service.
    What We Offer
    • A competitive and progressive salary;
    • A group RRSP employer contribution up to 5%;
    • A group insurance for you and your family as well as an Employee Assistance Program (EAP) and telemedicine;
    • A $750 wellness allowance per year;
    • The possibility of working in the office or at home, and up to 3 months abroad per year *conditions apply;
    • A strong work-life balance: flexible hours, 4 weeks' vacation and 8 sick days yearly, and year-round mini-Fridays;
    • Skill development opportunities through engaging workshops, communities of practice, training, access to Udemy and opportunities to attend conferences;
    • Companywide and team bonding activities to connect with your peers throughout the year and weekly social activities to connect with your peers;
    • Weekly Bootcamp and Pilates classes for Amilians;
    • 25% discount on annual membership for STM and EXO;
    • In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.