Strategic Director of Professional Services

3 weeks ago

Montreal, Quebec, Canada Amilia Enterprises Inc. Full time

At Amilia Enterprises Inc., we're seeking a highly skilled Director of Professional Services to lead our team in delivering exceptional services to our clients. As a key member of our leadership team, you will oversee the delivery of our e-commerce platform's services to new and existing customers, ensuring top-tier client satisfaction and seamless project execution.

Key Responsibilities:
  • Oversee the entire project lifecycle, ensuring timely and successful delivery.
  • Manage resources to align with project timelines and client needs.
  • Master Amilia products to offer creative solutions to complex challenges.
  • Conduct performance reviews, set goals, and implement career growth plans for both direct and indirect reports.
  • Enhance service delivery by introducing best practices and innovative approaches, particularly for complex customers.

As a strategic leader, you will be responsible for identifying and implementing process improvements to boost efficiency, quality, and client satisfaction. You will also develop best practices for project management, training, and data services, and collaborate with cross-functional teams to ensure cohesive service delivery and customer success.

We offer a comprehensive benefits package, including a group insurance for you and your family, an Employee Assistance Program (EAP), and telemedicine. You will also have the opportunity to work in a flexible environment, with the possibility of working in the office or at home, and up to 3 months abroad per year. Our company values a strong work-life balance, with flexible hours, 4 weeks' vacation, and 8 sick days yearly. We also offer skill development opportunities through engaging workshops, communities of practice, training, and access to Udemy.

Amilia Enterprises Inc. is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec.

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