Director of Professional Services

1 month ago


Montreal, Quebec, Canada Amilia Enterprises Inc. Full time
About Amilia Enterprises Inc.

Amilia Enterprises Inc. is a close-knit community of caring, entrepreneurial-minded individuals who challenge and support each other on every project. Our multi-disciplinary team members are passionate about delivering exceptional service and making a difference in the lives of our clients.

Job Description

We are seeking a highly skilled and experienced Director of Professional Services to oversee the delivery of our e-commerce platform's services to new and existing customers. As a key member of our team, you will lead teams in Training & Implementation, Project Management, and Data Services, ensuring top-tier client satisfaction and seamless project execution.

Key Responsibilities
  • Oversee the entire project lifecycle, ensuring timely and successful delivery.
  • Manage resources to align with project timelines and client needs.
  • Master Amilia products to offer creative solutions to complex challenges.
  • Conduct performance reviews, set goals, and implement career growth plans for both direct and indirect reports.
  • Enhance service delivery by introducing best practices and innovative approaches, particularly for complex customers.
Requirements
  • Bachelor's degree or higher.
  • 7+ years of experience in professional services, project management, or a related field, with at least 3 years in a leadership role.
  • Proven success in managing teams and delivering complex projects on time and within budget.
  • Strong understanding of data services, including migration, integration, and reporting.
  • Bilingual (French and English), both oral and written.
  • Customer-focused with a passion for delivering exceptional service.
  • A strong work-life balance: flexible hours, 4 weeks' vacation and 8 sick days yearly, and year-round mini-Fridays.
  • Skill development opportunities through engaging workshops, communities of practice, trainings, access to Udemy and opportunities to attend conferences.
  • Companywide and team bonding activities to connect with your peers throughout the year and weekly social activities to connect with your peers.
  • In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.

Amilia Enterprises Inc. is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec.



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