Director of Professional Services
4 weeks ago
Amilia Enterprises Inc. is seeking a seasoned professional to lead our Professional Services team. As the Director of Professional Services, you will oversee the delivery of our e-commerce platform's services to new and existing customers.
Key Responsibilities:- Oversee the entire project lifecycle, ensuring timely and successful delivery.
- Manage resources to align with project timelines and client needs.
- Master Amilia products to offer creative solutions to complex challenges.
- Conduct performance reviews, set goals, and implement career growth plans for both direct and indirect reports.
- Enhance service delivery by introducing best practices and innovative approaches, particularly for complex customers.
- Identify and implement process improvements to boost efficiency, quality, and client satisfaction.
- Develop best practices for project management, training, and data services.
- Collaborate with cross-functional teams to ensure cohesive service delivery and customer success.
- Bachelor's degree or higher.
- 7+ years of experience in professional services, project management, or a related field, with at least 3 years in a leadership role.
- Proven success in managing teams and delivering complex projects on time and within budget.
- Strong understanding of data services, including migration, integration, and reporting.
- Bilingual (French and English), both oral and written.
- Customer-focused with a passion for delivering exceptional service.
- A group insurance for you and your family as well as an Employee Assistance Program (EAP) and telemedicine.
- The possibility of working in the office or at home, and up to 3 months abroad per year *conditions apply.
- A strong work-life balance: flexible hours, 4 weeks' vacation and 8 sick days yearly, and year-round mini-Fridays.
- Skill development opportunities through engaging workshops, communities of practice, training, access to Udemy and opportunities to attend conferences.
- Companywide and team bonding activities to connect with your peers throughout the year and weekly social activities to connect with your peers.
- In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.
Amilia Enterprises Inc. is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec.
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Director of Professional Services
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Director of Professional Services
4 weeks ago
Montreal, Quebec, Canada Amilia Enterprises Inc. Full timeJob Title: Director, Disability Management Quality And TrainingAt Amilia Enterprises Inc., we're seeking a highly skilled and experienced professional to join our team as a Director, Disability Management Quality And Training. This is a unique opportunity to lead our efforts in delivering exceptional services to our clients and driving business growth.About...
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Director of Professional Services
4 weeks ago
Montreal, Quebec, Canada Amilia Enterprises Inc. Full timeJob Title: Director of Professional ServicesAmilia Enterprises Inc. is seeking a seasoned professional to lead our Professional Services team as Director of Professional Services. This role is responsible for overseeing the delivery of our e-commerce platform's services to new and existing customers.Key Responsibilities:Lead teams in Training &...
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Director of Professional Services
4 weeks ago
Montreal, Quebec, Canada Amilia Enterprises Inc. Full timeJob Title: Director of Professional ServicesAmilia Enterprises Inc. is seeking a seasoned professional to lead our Professional Services team as Director of Professional Services. This role is responsible for overseeing the delivery of our e-commerce platform's services to new and existing customers.Key Responsibilities:Lead teams in Training &...
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Montreal, Quebec, Canada Amilia Full timeJob Title: Director of Professional ServicesAmilia is seeking a highly skilled and experienced Director of Professional Services to lead our team in delivering exceptional client experiences. As a key member of our leadership team, you will be responsible for overseeing the delivery of our e-commerce platform's services to new and existing customers.Key...
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Montreal, Quebec, Canada Amilia Full timeJob Title: Director of Professional ServicesAmilia is seeking a highly skilled and experienced Director of Professional Services to lead our team in delivering exceptional client experiences. As a key member of our leadership team, you will be responsible for overseeing the delivery of our e-commerce platform's services to new and existing customers.Key...
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