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Assistant Manager, Membership Services

2 months ago


NiagaraontheLake, Ontario, Canada Shaw Festival Theatre Full time
Job Summary

We are seeking a highly skilled and motivated Assistant Manager to join our Membership Services team at the Shaw Festival Theatre. As a key member of our development team, you will play a critical role in supporting the Membership Services Manager in generating revenue and building relationships with our donors.

Key Responsibilities
  • Support the Membership Services Manager in developing and implementing strategies to increase membership revenue and retention.
  • Lead the Membership Services team as needed, providing guidance and direction to ensure successful execution of team goals and objectives.
  • Develop and maintain relationships with donors, members, and other stakeholders to build trust and loyalty.
  • Collaborate with the development team to identify and pursue new fundraising opportunities.
  • Provide exceptional customer service to members and donors, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist with the development and implementation of membership events, including hosting post-show chats and other select events.
  • Maintain accurate records and reports, including tracking metrics and analyzing data to inform fundraising strategies.
  • Stay up-to-date on industry trends and best practices in membership development and fundraising.
Requirements
  • 2+ years of experience in membership development, fundraising, or a related field.
  • Proven track record of success in building relationships with donors and members.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work independently and as part of a team, with a high level of flexibility and adaptability.
  • Proficiency in Microsoft Office, particularly Excel, and experience with donor management software.
What We Offer

The Shaw Festival Theatre offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, and we welcome applications from candidates who share our values.