Application Specialist

3 weeks ago


Edmonton, Alberta, Canada Freudenberg Full time

Empowering Innovation, Creating Solutions

About the Role:

We are seeking a highly skilled and experienced Application Specialist to join our team at Freudenberg. As a key member of our sales and technical support team, you will be responsible for providing expert technical guidance and support to our customers in the Canada territory.

Key Responsibilities:

  • Provide technical expertise and support to customers on mechanical seal and rotating equipment-related matters.
  • Assist in the promotion, selling, and servicing of our products in the Canada territory, consistent with the objectives of the company and the needs of the customer.
  • Prepare technical proposals, reviews purchase orders, and works closely with the planning/customer service and design staff for the timely execution of quotations and orders.
  • Lead Latent/Root Cause Analysis on warranty incidents and lead warranty response efforts.
  • Project Manager for strategic customers/projects.
  • Troubleshoot products and systems when required, documenting findings and recommendations in a report.
  • Assist in developing and maintaining sales tools, including surveys, reference lists, status updates, presentations, standard proposals, and technical guidelines.
  • Represent the planning department for external audits (ISO 9001, others).
  • Support annual inventory process.
  • Be an active member of the Quality Management System, auditing other departments.

Qualifications:

  • Required:
  • Bachelor's degree in mechanical engineering.
  • 3-5 years of experience in a similar or related position involving seals or rotating equipment.
  • Excellent communication/interpersonal skills and strong organizational skills.
  • Preferred:
  • Advanced education or training in mechanical seal technology.
  • Thorough understanding of mechanical sealing technologies and their associated equipment.
  • Thorough understanding of the ability to judge the form, fit, and function of applicable products for any application.
  • Self-motivated, customer-focused, strong work ethic, and commitment to excellence.
  • Demonstrated analytical capabilities sufficient to be an effective problem solver.
  • Demonstrated interpersonal skills to be an effective team member.

What We Offer:

At Freudenberg, we offer a dynamic and challenging work environment, competitive compensation and benefits, and opportunities for professional growth and development.


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